FAQ about Susta meat substitutes
Find the frequently asked questions about Susta Foods, our meat substitutes, orders and shipping. Is your question not answered? Please contact us and we will be happy to help you.
Questions about ordering and paying
Where can I buy miss Susta mix?
Miss Sustamix can only be ordered through the website www.sustafoods.com. If you place your order before 4:00 p.m. in the afternoon, your Susta package will be shipped the same day via PostNL. In the Netherlands shipping is free. For orders outside the Netherlands you pay a small surcharge for shipping costs.
How is a Susta box delivered?
Susta Foods sends the Susta boxes via PostNL. If you order one Susta box it will be a letterbox parcel; you don’t have to stay at home to receive it because it fits through your letterbox. If you order more than one box at a time we will make it into a package; this package will be offered to you at home; if you are not at home you can pick it up the next day at the PostNL pickup point.
How long will it take to receive my miss Susta package at home?
If you place your order before 4:00 pm, your Susta package will be shipped the same day via PostNL. Then you will usually have it delivered the next day (with the exception of orders placed on weekends).
What are the shipping costs for a miss Susta box?
In the Netherlands the price includes shipping costs. For delivery outside the Netherlands a surcharge applies, this will be stated separately in the shopping cart and on your invoice.
Do I have to stay home when the miss Susta package is delivered to me?
Miss Susta’s packages fit through the letterbox; you don’t have to stay home or pick up the package later at a PostNL point.
What is the price of a miss Susta package?
The price of a miss Susta package is € 22,50 (including shipping costs). This package contains 4 sachets of miss Susta mix; each sachets contains 4 servings of 100 grams; so in total the miss Susta package contains 16 servings of 100 grams.
How can I pay for my order?
You can pay in the webshop in many ways. We work with Ideal (for the Netherlands) and with Bankcontact (for Belgium); we also accept credit cards (Mastercard, Visa, Maestro and V-apy), Apple Pay and Billink (for payment afterwards).
Can I also order multiple miss Susta packages at the same time at a discounted rate?
When ordering 3 packages you will receive a 7.50 discount and pay € 60.
Questions about returns and complaints
Can I return my received order?
If you have changed your mind or if you are not satisfied with the Susta package you received, you can return your package(s) to Susta Foods within 14 days of receipt without giving any reason. This is only possible if you have not yet used the product in your Susta box. Please fill in the return form (link) on the website and send the package to the address indicated (Susta foods BV, Langeweg 51, 3233 LM Oostvoorne). The shipping costs for returning the package are for your account. Once we have received your package back, we will refund the full purchase price to the account where you paid for the package. Please note that this amount will be refunded to your account.
For more info, see our service page.
I have a complaint. Where can I file this complaint?
We pay much attention to the quality of our product. If you are dissatisfied with the product or the packaging, you can file a complaint via the complaint form on the website. We will handle your complaint as soon as possible, but at the latest within 1 week.
Product Information
What is the best meat substitute?
All meat substitutes ensure that you get enough nutrients. So if you want to compare them, it’s better to look at other things: is it long-lasting? Is the taste good? Does it contain soybeans? Can you add your own flavor to it? Is it produced sustainably? Susta scores yes to all of these questions. So we think we can say that we make the best meat substitute. But do judge for yourself!
Do miss Susta’s vegan meat and chicken substitutes have the same nutritional value as animal meat and chicken?
Meat and chicken are important sources of protein, iron and vitamin B12. Miss Susta meat substitutes are carefully formulated. They are therefore rich in high-quality protein and enriched with iron and vitamin B12, in similar concentrations to the animal version.
What nutrition claims apply to meat substitutes from miss Susta?
Miss Susta vegan meat and chicken are soy free. With that we can claim: source of fiber, protein and iron. The mix also contains vitamin B12. Furthermore, ordinary salt is not used in the mix, but Saltwell; this is a type of sea salt, which naturally contains 35% less sodium than ordinary sea salt.
I read on the label that there is methyl cellulose in miss Susta mix. What is that and what function does it serve?
In the miss Susta mix, methyl cellulose is used to give the meat substitute the proper firmness and texture. Methyl cellulose is processed cellulose, the most common substance in our plant kingdom. Cellulose contributes to the strength of plants and trees.
How long can I store the mix?
Miss Susta has a shelf life of 365 days in closed containers.
What oil is recommended to mix miss Susta?
It is recommended to use sunflower oil. We do not recommend olive oil because of the possible side effect.
Where do the raw materials miss Susta uses come from?
Miss Susta is a product based on wheat. This wheat is purchased based on its protein content and quality and comes mainly from Germany.
In which country is Susta made?
Miss Susta is made in the Netherlands.
Who is the owner of miss Susta?
Helma Verkerk worked in food ingredients for many years. She was the initiator for the launch of miss Susta in early 2021 and now owns Susta foods together with 2 partners.
