Service

Returns & Refunds

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return the product. You will then be credited for the full order amount including shipping costs. Only the costs for returning the product from your home to Susta Foods will be for your own account. If you exercise your right of withdrawal, the product will be returned to Susta Foods with all delivered accessories and – if reasonably possible – in the original condition and packaging (Susta foods BV, Langeweg 51, 3233 LM Oostvoorne). To exercise this right, please contact us at info@sustafoods.com. We will then refund the amount of the order within 14 days after notification of your return, provided that the product has already been received in good order.

You can download the form that you need to use for the return shipment here: return form (Dutch)

Complaints

It is of course unpleasant if you have a complaint about our products and/or services. We would like to help you and offer a solution. You can mail to: info@sustafoods.com

Our employees of the complaints department will review the complaint and try to everyone’s satisfaction to resolve the complaint.

After receiving your complaint, you will receive a confirmation from us.
We will answer your complaint within 14 days after receipt, if it takes more time, we will inform you of this.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/